For any issue, please contact us at [email protected]

2 items - $55.98$

Refund and Returns Policy

Welcome to madieztee! We strive to ensure your satisfaction with our products, and our refund and return policy is designed to provide you with a hassle-free experience.

I. ABOUT REFUND/EXCHANGE

1. Refund Requirements:

We understand that situations may arise where a return or refund is necessary. Please follow these guidelines:

  • The item must be unused and in its original condition, as received. We recommend recording the unboxing process to expedite support.
  • Ensure the original packaging, including the box, is intact.
  • Refunds won’t be processed for items lost due to recent damage, missing components, altered condition, or noticeable signs of wear.
  • Items showing significant wear and tear, suggesting the product’s intended use is nearing its end, are not eligible for return.
  • Products with missing or damaged labels are ineligible for return.
  • Custom-made or custom-ordered products (e.g., items with names, color/pattern changes upon customers’ request) cannot be refunded.
  • Returns or exchanges based on personal preferences, including changes in size, material, or color dissatisfaction, won’t be accepted. However, we’re happy to offer you a discount code for future purchases.
  • We cannot accommodate returns or exchanges for package loss if we have provided a shipping label confirming package delivery to the address you provided.

2. Refund Requests:

Refund or request for new items will be considered if, with recorded unboxing processing, items have defects or if we sent the wrong type/size based on your order. Please email us informing the issue first.

  • Contact our support team via email at [email protected].
  • Please send an email with your order number and issue description.
  • Once you’ve received our confirmation for the refund, follow the instructions provided by our staff.

3. Fees And Time For Refund:

  • Return postage will be provided by the customer.
  • Refunds (if accepted) will be made to your original payment method after 7 business days (excluding holidays or weekends) when you return and we receive the product.

4. LATE OR LOST REFUNDS (IF APPLICABLE):

If, after 7 business days, you haven’t received your refund:

  1. Double-check your bank account.
  2. Contact your credit card company.
  3. Contact your bank to inquire about the transaction.

If you’ve done all this and haven’t received a refund, contact us again for more assistance.

II. FEES FOR RETURNS (IF APPLICABLE):

The customer is responsible for the cost of shipping the product back to us. Shipping, handling, and other fees are not refundable. We do not accept cash on delivery. We appreciate it if you provide us with the tracking number for your return, shipped using a trusted mail service.

Thank you for your understanding and cooperation. If you have any further questions or concerns, feel free to contact our support team.